Frequently Asked Questions

The manufacturing date is typically etched in one of the four corners of the glass, or stamped on the spacer bar between the two panes of glass. If you cannot locate this information, providing the year your home was built can help us determine the approximate manufacturing period.

Yes, in most cases you can replace just the glass. However, we'll need the Glass ID# found on the spacer bar between the panes to ensure you get the correct replacement. This code typically consists of one or two letters followed by three numbers (e.g., L302CC).

If your French door won't stay open, the roller ears may need adjustment. Simply tighten the Allen screw in the roller ear assembly. This will allow the door to remain in position when open. If problems persist, the roller assembly may need replacement.

The balance assembly controls the up-and-down movement of double hung windows. Replacement involves removing the window sash, releasing the old balance from the jamb liner, installing the new balance, and reassembling. We recommend watching our installation video for step-by-step guidance.

First, open the window fully. Remove the handle and the screws securing the operator to the frame. Disconnect the operator arm from the sash. Install the new operator in reverse order. Ensure the new operator matches your existing one in size and configuration.

For double swinging patio doors: Lift the left door handle toward the roof, shut the left door, then close and lock the right door. This ensures both doors are properly engaged in the locking mechanism.

Most sliding door handles can be reversed by removing the handle from the door, flipping it 180 degrees, and reinstalling. The thumb latch may need to be moved to the opposite side. See our handle installation guide for detailed instructions.

If your casement sash won't fully close, the hinges or operator may need adjustment. Check that the crank arm is not bent and that all hardware is properly lubricated. Use a casement adjustment wrench to fine-tune the hinge settings.

Windows manufactured before 1988 may require slight modifications when installing new sashes. New casement and awning sashes can be trimmed to fit older frames. We provide detailed instructions for this process with pre-1988 orders.

Aluminum clad windows have an aluminum exterior shell over a wood interior, providing low-maintenance durability outside. Primed wood windows have a painted wood exterior that requires more maintenance. Knowing which type you have is essential for ordering correct replacement parts.