Shipping Information
Free shipping on all orders within the continental US. Fast, reliable delivery for your HURD replacement parts.
Free Shipping
All prices include shipping and handling within the continental United States.
4-5 Week Delivery
Most parts and accessories are delivered within 4-5 weeks from order date.
Tracked Shipments
All orders include tracking information sent via email when shipped.
Quality Guaranteed
Every part is inspected before shipping to ensure quality.
Shipping Policy
Free Shipping Included: All our prices include shipping and handling for deliveries within the continental United States. No hidden fees or surprise shipping charges at checkout.
International Shipping: For deliveries outside the continental US (including Alaska, Hawaii, and international destinations), please contact us for a shipping quote before placing your order.
Shipping Methods
Standard Parts
Most orders are shipped via UPS Ground or FedEx Ground. These carriers provide reliable service with full tracking capabilities. You will receive tracking information via email once your order ships.
Oversized Items (Sashes, Door Panels)
Oversized orders such as window sashes and door panels are shipped via motor freight. These deliveries are curbside only. The driver will call to arrange a delivery appointment. You are responsible for unloading and inspecting freight at the time of delivery.
Delivery Timeline
Expect 4-5 weeks for delivery on most parts and accessories
Many HURD parts are custom-made to order, which ensures you receive the exact replacement for your specific window or door. This quality-focused approach requires additional production time.
Note: USPS is currently experiencing significant delays. If your order is shipped via USPS, tracking information in your shipping email provides the most updated status. We appreciate your patience.
Important: Inspect Your Shipment
Before Signing: We ask that you inspect all shipments thoroughly upon receipt and prior to signing for delivery.
If You Notice Damage:
- Refuse the shipment, OR
- Receive with notation of apparent damage on the delivery receipt
Details of damage are helpful, but most importantly, noting that damage is recognized helps all parties when settling claims.
Small Packages (UPS/USPS): Please inspect for shortages or wrong items and report to us within 48 hours of receipt.
Questions About Shipping?
Our team is here to help with any shipping questions or to provide status updates on your order.